Balanced Scorecard Workshop
23-24 July 2008
The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise.
This 2-day course is designed for the participants to gain a thorough understanding of the basic concepts of initiating and establishing an Organizational-wide balanced scorecard. The major benefits of BSC will be discussed with special emphasis on the different aspects of implementation. Common challenges encountered during implementation of a Balanced Business Scorecard will also be discussed using case studies and engaging exercises.
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How to Manage and Measure IT User's Satisfaction
7-8 August 2008
To remain competitive in the complex global environment in the new millennium, companies must develop a customer-centric approach of creating customer loyalty and retention. Besides costing less, customer retention and customer loyalty will also lead to sustainable profitability and competitive advantages than acquiring new customers. A small increase in customer retention and loyalty will produce dramatic positive effect on profitability. Thus it is crucial to measure and improve your customer’s satisfaction.
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Business Continuity Management - An Imperative Corporate Strategy (BS 25999)
21 August 2008
Business Continuity is an issue of utmost importance in today’s business landscape. With the type of growth seen in the service industry and the level of stability in the manufacturing sector, the ability for an organization to maintain its critical operations during and following a disruption and the speed at which it is able to re-establish its full functionality marks the difference between success and failure.
This 1-day program will focus on helping you understand the concept of BCM – Business Continuity Management - What it is and what it is not! The best practices of BCM implementation will be covered with using the BS 25999 standard as the benchmark – providing necessary guidelines for implementation of a simple BCM framework.
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